Refund Policy

1. No-Refund Policy

Due to the immediate-consumption nature of our digital services and credit system, all purchases on ScorePlus are final and non-refundable. When you purchase credits, they are immediately available for use in your account for essay evaluations and related services.

2. Credit System

Our platform operates on a pre-paid credit system where:

• Credits are digital tokens that can be used for essay evaluations
• Credits are activated and available immediately upon successful purchase
• Credits have no cash value and cannot be converted back to currency
• Unused credits remain valid in your account according to our terms of service

3. Acknowledgment of Digital Nature

By making a purchase on ScorePlus, you expressly acknowledge and agree that:

• You are purchasing digital credits for immediate use
• The service begins immediately upon purchase
• You waive any right to a cooling-off period where applicable by law
• The digital nature of the service makes it impossible to "return" or "unused" once purchased

4. Exceptions

While we maintain a strict no-refund policy, we may consider exceptions in the following extremely limited circumstances:

• Unauthorized transactions proven to be fraudulent
• Technical errors resulting in multiple identical charges
• Service unavailability exceeding 72 consecutive hours

Any exceptions will be evaluated on a case-by-case basis and require substantial supporting documentation.

5. Technical Issues

In the event of technical issues preventing the delivery of our services:

• We will make reasonable efforts to resolve the issue
• Credits will be preserved in your account
• Service availability will be extended if necessary
• Alternative solutions may be offered at our discretion

6. Dispute Resolution

Any disputes regarding purchases must be submitted in writing to our support team within 48 hours of the transaction. Include:

• Transaction ID
• Account details
• Detailed description of the issue
• Any relevant supporting documentation

7. Contact Information

For any questions regarding this refund policy, please contact our support team at support@scoreplusai.com

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of such changes.